Privacy Policy

Welcome to Contextral. We provide secure AI automation, private document intelligence, and other operational services. This Privacy Policy explains how we handle information through our website, accounts, forms, and customer engagements.

Our Core Privacy Principle: Data Ownership

We do not retain data from client systems, ever. We do not store, keep copies of, or build a separate retained repository from client documents, records, databases, internal knowledge, or other operational data. Client data remains in the client's approved environment.

We access client systems only when the client has given us explicit permission. Access is limited to the purpose approved by the client and may be revoked by the client. We do not retain client-system data after the authorized access or service activity ends. Where software license or account validation is used, the application may communicate with our servers to verify account, license, or subscription status; this does not transfer or retain client-system data.

This policy distinguishes between the limited website, account, and license information we track and the client-system data we may access with explicit permission but never retain.

1. Information We Collect

We collect only the information needed to operate our website, respond to inquiries, manage accounts and software licenses, and communicate with customers. We do not retain data from client systems.

Basic Account and License Data

• Account and License Data: If you create an account or use licensed software, we may collect your account identifier, license or subscription details, activation dates, and status information needed to provide access, support, billing, and security.
• Client-System Access: With your explicit permission, we may access client systems to perform an approved assessment, deployment, integration, maintenance, or support task. We do not retain, store, or keep copies of data from those systems.

Information You Provide Through Our Website

• Contact and Form Information: If you contact us, request an assessment, submit a form, or subscribe to updates, we may collect basic contact details such as your name, email address, company, and message so we can respond. You can opt out of marketing communications at any time using the unsubscribe link or by contacting us.

Information We Collect Automatically Through Our Website

• Usage Data: Like most websites, we automatically collect basic technical information when you visit our site. This may include your IP address, browser type, operating system, referring URLs, and pages visited. We use this data to understand how visitors use our site, to improve our website's performance, and to maintain security.
• Profile Data: We may store information you provide in an account or profile, such as your name, company, preferences, and details needed to provide account features and support.
• Cookies and Similar Technologies: We and our service providers may use cookies or similar technologies for essential functionality, security, preferences, analytics, and communications. Your browser may provide controls for managing cookies.

2. How We Use Your Information

We use information for the following purposes:

• To Provide and Maintain our Service: Including to monitor the usage of our website and ensure its security and functionality.
• To Communicate With You: To send you newsletters, marketing materials, and other information that may be of interest to you, with your consent.
• To Improve Our Website: To understand user behavior and enhance the user experience.
• To Deliver Customer Services: To assess workflows, configure integrations, provide document and records services, operate agreed automation, provide support, and maintain security.
• To Process Transactions: To manage accounts, licenses, subscriptions, invoices, and related administrative requests where applicable.

3. How We Share Your Information

We do not sell, rent, or trade your personal information with third parties for their marketing purposes.

We may share information in the following limited circumstances:

• Service Providers: We may share information with vendors that support hosting, infrastructure, authentication, payments, email delivery, analytics, customer relationship management, security, or other business operations. They are authorized to process information only for the services they provide to us and as permitted by applicable agreements.
• Client-Authorized Access: We access client systems only with the client's explicit permission and only for the approved service purpose. We do not retain data from those systems.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
• Business Transfers: In the event of a merger, acquisition, or asset sale, your personal information may be transferred.

4. Data Security

We use administrative, technical, and organizational safeguards appropriate to the nature of the information and the services provided. These may include access controls, encryption, least-privilege permissions, network controls, logging, and staged deployment. Customer-specific safeguards and obligations are governed by the applicable agreement. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

5. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal information:

• The right to access, update, or delete the information we have on you.
• The right to object to our processing of your personal information.
• The right to request that we restrict the processing of your personal information.
• The right to withdraw your consent at any time where Contextral relied on your consent to process your personal information.

To exercise any of these rights, please contact us at support@contextral.com.

6. Children's Privacy

Our services are not intended for use by anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If you become aware that a child has provided us with personal information, please contact us.

7. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top. You are advised to review this Privacy Policy periodically for any changes.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• By email: support@contextral.com